OPEN PROGRAMMES
 CERTIFIED ILM & CPD DEVELOPMENT PROGRAMMES NOW AVAILABLE

Easily create high-impact modular programmes by combining some of Creativedge's

most popular 90 minute courses

Development Programmes

One of the hottest & most attainable trends of 2018/9

As technology catches up, increased interactive functionality for virtual platforms is now a reality. Virtual classroom training is quickly gaining traction as being cost effective, less disruptive but equally effective than classroom training.

Both employers & employees see the benefit of logging on to attend a virtual session & discussion rather than travelling to an outside venue with the additional expenditure of time and money  for the same goal.  Watch this!


How is live virtual tutor-led training delivered?

 

We use the Adobe Connect Platform

Live immersive training delivery packed full of features including; breakout rooms, whiteboards, polls, games and more…

Easy to Access

There are no slow downloads or software to install. Simply access the course from any web browser and start learning. Courses can also be easily accessed via mobile apps using your smartphone or tablet device.

High Quality Delivery

You receive the knowledge of our expert trainers backed up with interactive tools, engaging activities and high-quality user-friendly materials.

 

Interested ?

Book up for a live free trial now:

Free virtual taster session each month for anyone to attend and experience the virtual training in action.

 

Get back to us after your trial if you have any questions!

OPEN PROGRAMMES (can also be run as a customised in-company course)

Virtual Classroom Facilitator - Certified CPD

Develop the skills to deliver interactive and engaging virtual training

A programme of 6 modules (20 learning hours) plus 5 assignments (download full programme)

Cost (AED) 5,500 (including the final assessment)

To reserve your place on one this programme contact us.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Certified by CPD Programmes:
(click on the titles below for more information)

Each event consists of 5-9 FULL DAY sessions + an assessment day. Study breaks between modules to allow the learning to be embedded.  NOTE: Includes free ILM studying membership

Certified by ILM Qualifications:
(click on the titles below for more information)

TELEPHONE SKILLS


Telephone Skills Modules and content included in this course: Service and You
An introductory session to establish a baseline for the other Customer Service modules

  • So... what's in front of you?
  • Your customers' needs, wants and expectations.
  • Material v personal service
  • The lifetime value of your customers
  • Personal service strengths & opportunities
Telephone Service Skills - 1 Learn how to confidently handle telephone contact with your customers
  • The 8 great telephone hates
  • Powerful greetings and closings
  • Handling calls - on hold; transferring; signposting
  • W.A.R.M. - taking control of your calls
  • Skills practice
Asking for What You Want Learn how to apply the skill of asking the right questions to get what you want
  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises
Opening the Outbound Sales Call Learn how to get through to key decision makers and present a positive first impression
  • Getting past Gatekeepers and voicemail
  • 4 steps to making a positive first impression
  • Do's and don'ts of opening a sales call
  • The 'hook' - gain attention; get to the next stage
  • Skills practice
Controlling the Conversation Learn how to take control of conversations using the key principles of transactional analysis
  • Taking a different approach
  • Recognising ego states
  • Understanding transactions
  • Tips for switching to 'adult' mode
  • Skills practice
Dealing with 'Difficult' People Learn how to positively handle those difficult people in your life
  • Why do we find some people 'difficult'?
  • The impact of our beliefs
  • The OK Corral
  • The 7 classic difficult types
  • L.E.A.P.S. model for responding effectively
Maximising Inbound Sales Calls Learn how to turn inbound inquiries into sales
  • Greeting the caller positively
  • Asking the right questions
  • Giving information the 'sells'
  • Asking for the business
  • Skills practice
Telephone Skills - 2 Learn how to communicate professionally with your customers over the phone
  • Your telephone voice personality
  • Voice mirroring
  • Using positive language
  • Handling the different types of caller
  • Skills practice
COST (AED) - 1,500 Certificate of attendance on completion




DIFFICULT OR COMPLAINING CUSTOMERS


Difficult or Complaining Customers Modules and content included in this course: Service and You
An introductory session to establish a baseline for the other Customer Service modules

  • So... what's in front of you?
  • Your customers' needs, wants and expectations.
  • Material v personal service
  • The lifetime value of your customers
  • Personal service strengths & opportunities
Difficult or Complaining Customers Learn how to handle unhappy customers - both face-to-face and over the phone
  • Beware the silent customer!
  • Top reasons why customers complain
  • The 'FIRSTCLASS' approach to resolving issues
  • Remaining composed and confident
  • Skills practice
Assertiveness - 1 Learn how to apply the techniques of assertive behaviour
  • The behaviour triangle
  • The 3 golden rules
  • Rights and assertiveness
  • Levels of assertion
  • Handling difficult situations & people
Handling Conflict Learn how to recongise and handle conflict with others
  • Conflict and you
  • The 5 main sources
  • The impact of values and 'triggers'
  • 5 options for responding to conflict
  • Useful tools and techniques
Dealing with 'Difficult' People Learn how to positively handle those difficult people in your life
  • Why do we find some people 'difficult'?
  • The impact of our beliefs
  • The OK Corral
  • The 7 classic difficult types
  • L.E.A.P.S. model for responding effectively
Body Language Learn how to read the key non-verbal signals in other people
  • Actions speak louder than words?
  • Benefits of developing self-awareness
  • Recognising key signals and clusters
  • A quick word of warning!
  • Practical exercises
Asking for What You Want Learn how to apply the skill of asking the right questions to get what you want
  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises
Assertiveness - 2 Learn how to apply more techniques for personal assertiveness
  • Negotiating assertively
  • Saying 'No' and persistent requesters
  • Giving and receiving criticism
  • Handling aggression & non-assertion in others
  • Skills practice
COST (AED) - 1,500 Certificate of attendance on completion





Are you Real Professional Photographers OR Part-timers OR Amateurs?


We are Real Professional Photographers, thanking GOD everyday, for selecting us to serve the society, by creating memories for every human who choose us to serve them. For us, every client is a GOD sent person and every event is an GOD's given opportunity for us to serve. WE ARE REALLY PASSIONATE PHOTOGRAPHERS & VIDEOGRAPHERS AND WE SINCERELY LOVE TO CREATE MEMORIES...




What is your experience in photography?


I have been in the industry for the past 32 years and I have a team of young and experienced creative buddies to shoot the pictures. 




What is the difference between you (Chennai Wedding Photographers) and other photographers?


Experience is the answer. Our photographs will be of international quality with our tradition weaved in-between. Every precious moment of your wedding will be recorded without your knowledge. Our photo album will be of highest quality and persons looking at the album will surely ask who did this job. We are sure that you will refer us to other freinds & relatives for their family weddings and events... 60% of our business is through referral and 40% new clients.




Do you do Creative Candid Photography?


Yes. Chennai Wedding Photographers have been doing this for the last 2 decades termed as "LIVE SHOTS" along with traditional photographs. Now that concept has evolved as CANDID PHOTOGRAPHY and you could imagine the quality created with 2 decades experience. Just check our samples in the Gallery. We believe in creating YOUR IMAGINATIONS TO IMAGES...We believe that Innovation & Entrepreneurship are the new game changers.




How important is a wedding for you?


Though we shoot around 8 to 10 weddings in a month, we very well know that every wedding event is very very important for the family members organizing it. The same way every wedding, every event, every client are very very important to us, hence we make sure that all the Invaluable moments of your wedding are recorded in a professional manner.




Will you do the job personally or you will send some assistants?


I supervise and coordinate every wedding personally, taken forward by our team of enthusiatic, passionate, like minded young professionals who know the importance and value of every wedding. We are a team of 18 professionals and we accept 2 or 3 weddings to the max on any particular day. Moreover, a professionaly qualified back up team will be ready to execute services, in times of emergencies. Hence, we see that every photography & videography needs of yours will be fulfilled to your satisfaction.




What type of equipments do you use?


We normally use high end digital SLR cameras like the latest Canon 5D Mark III, Mark II and 6D with a wide range of lenses to shoot your wedding. We have professionals as assistants; hence you are assured of best quality pictures. The most important part is we update not only equipments but also our technical knowledge... 




Is there any minimum budget for Chennai Wedding Photographers or Chennai Wedding Photography to accept an order?​


We don’t have any minimum budget, but still, we will deliver goods as per the money paid.
The quality will be the same as high budgeted photo assignments, but the number of photographs taken and selected for design will be as per the budget only. Hence, more the budget more will be the number of photographs and designs for albums.




Why should we use your photography knowledge at a higher cost, while there are many other professional photographers available at a much lesser cost?


The “Wedding Day” happens only once in everyone’s life and Chennai Wedding Photographers understands the importance. Your only available memory of your wedding is photo album book and the video DVD’s after your wedding. Hence you should be very careful in selecting your photographer and videographer. Why risk your “only available memories” for the sake of cost, when you spend thousands and lakhs on other wedding arrangements. The total amount you spend on a wedding, gets registered only when a professional photographer and videographer like us, shoots them and records them professionally. If you are still not convinced, please understand that every camera takes pictures, but the quality of the picture will surely be different and better, when taken by professionals like us, using the same camera. It is not the camera that takes quality pictures, but it is the knowledge and practical experience of professional photographers like us that creates a new perspective angle and meaning to the picture. In short, ChennaiWeddingPhotography.info believes that every aspect, like your dress, jewelry, decorations, locations, food, natural expressions and heart-felt emotions should be recorded at beautiful angles, even without your knowledge. That is the DIFFERENCE. Keep in mind that EXPERIENCE COUNTS... 




What are your terms and conditions as far as payments are concerned?


a) 30% advance of the total value of the package booked is preferred at the time of booking. b) 60% of the total value of the package as 2nd advance on Wedding Day. c) The balance 10% should be paid on delivery of photo albums and video DVD’s.
In addition to the above, for weddings & events happening outside Chennai, we charge additional 25% of the total value of the selected package as 'out of chennai professional charges' apart from travel, stay and food expenses.




How are Chennai Wedding Photographers and Chennai Wedding Photography pictures different from the pictures taken by other photographers?


Most of the photographers carry only one flash unit to light up the subject in weddings and events, but our chennaiweddingphotographers professional team carries 4 professionally networked flash units with soft boxes and umbrellas for lighting. When only one flash unit is used, we cannot view the 3rd dimension of the picture because of single flat light, whereas, when using multiple flash units, the depth, color saturation and sharpness of the pictures varies a lot and you can see the 3rd dimension of the picture. As said earlier, we paint the pictures with controlled light; hence, our pictures are surely different from the pictures of other photographers.




How many pictures will you shoot in an event? Or are there any limitations in the number of pictures?


Any customized package you select, we will shoot all the important aspects of the wedding to make your event more meaningful and more importantly all the images will be delivered to you. You have to choose and select the pictures for album designing, depending upon the package you select. For example, if you choose Wedding + Reception Candid Package, you can select 600 images for album.




Why should we choose photographs for album designing? Will you show us the album designs before printing and album making?


We believe that you are the right persons to select the pictures for your albums because it is your album and the contents of your album should be to your taste and wish. We shoot every picture with a purpose and every picture in your album will have a meaning. Moreover, on completion of designing, all the designs will be mailed to you for approval. Changes or corrections if needed will be incorporated and the final output will be 'Your Imaginations to Images'. We breathe photography every second and every album is our baby, hence, we take utmost care to deliver the best at cost effective prices. “"We believe that our business grows only because of satisfied clients, when they refer our work to others"”.




Do you outsource album designing and video editing to 3rd parties?


The most important advantage and benefit you get when you select our photography & videography services is all our album designing and video editing work is done in house, in our own office by real experienced graphic designers and video editors. Hence, you are welcome to our office in working hours and personally do the corrections and enhancement to albums and videos (This is very important, because, you need to experience 'Feel at Home' services, to get the final output as you imagined)




What is your delivery time of images, albums and videos?


DVD's containing all the images will be delivered to you, within 3 days from the date of the wedding. Then you have to select the photos for album and we assure you, we will show you the album designs in 14 days flat from the date we recieve the selected photo list. Your designed album will be made of natural pictures, black & white images and special effects pictures creatively designed by experienced designers. On approval of designs, we will deliver the finished album books in 4 days.





To reserve your place on one these programmes contact us.

Are you Real Professional Photographers OR Part-timers OR Amateurs?


We are Real Professional Photographers, thanking GOD everyday, for selecting us to serve the society, by creating memories for every human who choose us to serve them. For us, every client is a GOD sent person and every event is an GOD's given opportunity for us to serve. WE ARE REALLY PASSIONATE PHOTOGRAPHERS & VIDEOGRAPHERS AND WE SINCERELY LOVE TO CREATE MEMORIES...




What is your experience in photography?


I have been in the industry for the past 32 years and I have a team of young and experienced creative buddies to shoot the pictures. 




What is the difference between you (Chennai Wedding Photographers) and other photographers?


Experience is the answer. Our photographs will be of international quality with our tradition weaved in-between. Every precious moment of your wedding will be recorded without your knowledge. Our photo album will be of highest quality and persons looking at the album will surely ask who did this job. We are sure that you will refer us to other freinds & relatives for their family weddings and events... 60% of our business is through referral and 40% new clients.




Do you do Creative Candid Photography?


Yes. Chennai Wedding Photographers have been doing this for the last 2 decades termed as "LIVE SHOTS" along with traditional photographs. Now that concept has evolved as CANDID PHOTOGRAPHY and you could imagine the quality created with 2 decades experience. Just check our samples in the Gallery. We believe in creating YOUR IMAGINATIONS TO IMAGES...We believe that Innovation & Entrepreneurship are the new game changers.




How important is a wedding for you?


Though we shoot around 8 to 10 weddings in a month, we very well know that every wedding event is very very important for the family members organizing it. The same way every wedding, every event, every client are very very important to us, hence we make sure that all the Invaluable moments of your wedding are recorded in a professional manner.




Will you do the job personally or you will send some assistants?


I supervise and coordinate every wedding personally, taken forward by our team of enthusiatic, passionate, like minded young professionals who know the importance and value of every wedding. We are a team of 18 professionals and we accept 2 or 3 weddings to the max on any particular day. Moreover, a professionaly qualified back up team will be ready to execute services, in times of emergencies. Hence, we see that every photography & videography needs of yours will be fulfilled to your satisfaction.




What type of equipments do you use?


We normally use high end digital SLR cameras like the latest Canon 5D Mark III, Mark II and 6D with a wide range of lenses to shoot your wedding. We have professionals as assistants; hence you are assured of best quality pictures. The most important part is we update not only equipments but also our technical knowledge... 




Is there any minimum budget for Chennai Wedding Photographers or Chennai Wedding Photography to accept an order?​


We don’t have any minimum budget, but still, we will deliver goods as per the money paid.
The quality will be the same as high budgeted photo assignments, but the number of photographs taken and selected for design will be as per the budget only. Hence, more the budget more will be the number of photographs and designs for albums.




Why should we use your photography knowledge at a higher cost, while there are many other professional photographers available at a much lesser cost?


The “Wedding Day” happens only once in everyone’s life and Chennai Wedding Photographers understands the importance. Your only available memory of your wedding is photo album book and the video DVD’s after your wedding. Hence you should be very careful in selecting your photographer and videographer. Why risk your “only available memories” for the sake of cost, when you spend thousands and lakhs on other wedding arrangements. The total amount you spend on a wedding, gets registered only when a professional photographer and videographer like us, shoots them and records them professionally. If you are still not convinced, please understand that every camera takes pictures, but the quality of the picture will surely be different and better, when taken by professionals like us, using the same camera. It is not the camera that takes quality pictures, but it is the knowledge and practical experience of professional photographers like us that creates a new perspective angle and meaning to the picture. In short, ChennaiWeddingPhotography.info believes that every aspect, like your dress, jewelry, decorations, locations, food, natural expressions and heart-felt emotions should be recorded at beautiful angles, even without your knowledge. That is the DIFFERENCE. Keep in mind that EXPERIENCE COUNTS... 




What are your terms and conditions as far as payments are concerned?


a) 30% advance of the total value of the package booked is preferred at the time of booking. b) 60% of the total value of the package as 2nd advance on Wedding Day. c) The balance 10% should be paid on delivery of photo albums and video DVD’s.
In addition to the above, for weddings & events happening outside Chennai, we charge additional 25% of the total value of the selected package as 'out of chennai professional charges' apart from travel, stay and food expenses.




How are Chennai Wedding Photographers and Chennai Wedding Photography pictures different from the pictures taken by other photographers?


Most of the photographers carry only one flash unit to light up the subject in weddings and events, but our chennaiweddingphotographers professional team carries 4 professionally networked flash units with soft boxes and umbrellas for lighting. When only one flash unit is used, we cannot view the 3rd dimension of the picture because of single flat light, whereas, when using multiple flash units, the depth, color saturation and sharpness of the pictures varies a lot and you can see the 3rd dimension of the picture. As said earlier, we paint the pictures with controlled light; hence, our pictures are surely different from the pictures of other photographers.




How many pictures will you shoot in an event? Or are there any limitations in the number of pictures?


Any customized package you select, we will shoot all the important aspects of the wedding to make your event more meaningful and more importantly all the images will be delivered to you. You have to choose and select the pictures for album designing, depending upon the package you select. For example, if you choose Wedding + Reception Candid Package, you can select 600 images for album.




Why should we choose photographs for album designing? Will you show us the album designs before printing and album making?


We believe that you are the right persons to select the pictures for your albums because it is your album and the contents of your album should be to your taste and wish. We shoot every picture with a purpose and every picture in your album will have a meaning. Moreover, on completion of designing, all the designs will be mailed to you for approval. Changes or corrections if needed will be incorporated and the final output will be 'Your Imaginations to Images'. We breathe photography every second and every album is our baby, hence, we take utmost care to deliver the best at cost effective prices. “"We believe that our business grows only because of satisfied clients, when they refer our work to others"”.




Do you outsource album designing and video editing to 3rd parties?


The most important advantage and benefit you get when you select our photography & videography services is all our album designing and video editing work is done in house, in our own office by real experienced graphic designers and video editors. Hence, you are welcome to our office in working hours and personally do the corrections and enhancement to albums and videos (This is very important, because, you need to experience 'Feel at Home' services, to get the final output as you imagined)




What is your delivery time of images, albums and videos?


DVD's containing all the images will be delivered to you, within 3 days from the date of the wedding. Then you have to select the photos for album and we assure you, we will show you the album designs in 14 days flat from the date we recieve the selected photo list. Your designed album will be made of natural pictures, black & white images and special effects pictures creatively designed by experienced designers. On approval of designs, we will deliver the finished album books in 4 days.





Are you Real Professional Photographers OR Part-timers OR Amateurs?


We are Real Professional Photographers, thanking GOD everyday, for selecting us to serve the society, by creating memories for every human who choose us to serve them. For us, every client is a GOD sent person and every event is an GOD's given opportunity for us to serve. WE ARE REALLY PASSIONATE PHOTOGRAPHERS & VIDEOGRAPHERS AND WE SINCERELY LOVE TO CREATE MEMORIES...




What is your experience in photography?


I have been in the industry for the past 32 years and I have a team of young and experienced creative buddies to shoot the pictures. 




What is the difference between you (Chennai Wedding Photographers) and other photographers?


Experience is the answer. Our photographs will be of international quality with our tradition weaved in-between. Every precious moment of your wedding will be recorded without your knowledge. Our photo album will be of highest quality and persons looking at the album will surely ask who did this job. We are sure that you will refer us to other freinds & relatives for their family weddings and events... 60% of our business is through referral and 40% new clients.




Do you do Creative Candid Photography?


Yes. Chennai Wedding Photographers have been doing this for the last 2 decades termed as "LIVE SHOTS" along with traditional photographs. Now that concept has evolved as CANDID PHOTOGRAPHY and you could imagine the quality created with 2 decades experience. Just check our samples in the Gallery. We believe in creating YOUR IMAGINATIONS TO IMAGES...We believe that Innovation & Entrepreneurship are the new game changers.




How important is a wedding for you?


Though we shoot around 8 to 10 weddings in a month, we very well know that every wedding event is very very important for the family members organizing it. The same way every wedding, every event, every client are very very important to us, hence we make sure that all the Invaluable moments of your wedding are recorded in a professional manner.




Will you do the job personally or you will send some assistants?


I supervise and coordinate every wedding personally, taken forward by our team of enthusiatic, passionate, like minded young professionals who know the importance and value of every wedding. We are a team of 18 professionals and we accept 2 or 3 weddings to the max on any particular day. Moreover, a professionaly qualified back up team will be ready to execute services, in times of emergencies. Hence, we see that every photography & videography needs of yours will be fulfilled to your satisfaction.




What type of equipments do you use?


We normally use high end digital SLR cameras like the latest Canon 5D Mark III, Mark II and 6D with a wide range of lenses to shoot your wedding. We have professionals as assistants; hence you are assured of best quality pictures. The most important part is we update not only equipments but also our technical knowledge... 




Is there any minimum budget for Chennai Wedding Photographers or Chennai Wedding Photography to accept an order?​


We don’t have any minimum budget, but still, we will deliver goods as per the money paid.
The quality will be the same as high budgeted photo assignments, but the number of photographs taken and selected for design will be as per the budget only. Hence, more the budget more will be the number of photographs and designs for albums.




Why should we use your photography knowledge at a higher cost, while there are many other professional photographers available at a much lesser cost?


The “Wedding Day” happens only once in everyone’s life and Chennai Wedding Photographers understands the importance. Your only available memory of your wedding is photo album book and the video DVD’s after your wedding. Hence you should be very careful in selecting your photographer and videographer. Why risk your “only available memories” for the sake of cost, when you spend thousands and lakhs on other wedding arrangements. The total amount you spend on a wedding, gets registered only when a professional photographer and videographer like us, shoots them and records them professionally. If you are still not convinced, please understand that every camera takes pictures, but the quality of the picture will surely be different and better, when taken by professionals like us, using the same camera. It is not the camera that takes quality pictures, but it is the knowledge and practical experience of professional photographers like us that creates a new perspective angle and meaning to the picture. In short, ChennaiWeddingPhotography.info believes that every aspect, like your dress, jewelry, decorations, locations, food, natural expressions and heart-felt emotions should be recorded at beautiful angles, even without your knowledge. That is the DIFFERENCE. Keep in mind that EXPERIENCE COUNTS... 




What are your terms and conditions as far as payments are concerned?


a) 30% advance of the total value of the package booked is preferred at the time of booking. b) 60% of the total value of the package as 2nd advance on Wedding Day. c) The balance 10% should be paid on delivery of photo albums and video DVD’s.
In addition to the above, for weddings & events happening outside Chennai, we charge additional 25% of the total value of the selected package as 'out of chennai professional charges' apart from travel, stay and food expenses.




How are Chennai Wedding Photographers and Chennai Wedding Photography pictures different from the pictures taken by other photographers?


Most of the photographers carry only one flash unit to light up the subject in weddings and events, but our chennaiweddingphotographers professional team carries 4 professionally networked flash units with soft boxes and umbrellas for lighting. When only one flash unit is used, we cannot view the 3rd dimension of the picture because of single flat light, whereas, when using multiple flash units, the depth, color saturation and sharpness of the pictures varies a lot and you can see the 3rd dimension of the picture. As said earlier, we paint the pictures with controlled light; hence, our pictures are surely different from the pictures of other photographers.




How many pictures will you shoot in an event? Or are there any limitations in the number of pictures?


Any customized package you select, we will shoot all the important aspects of the wedding to make your event more meaningful and more importantly all the images will be delivered to you. You have to choose and select the pictures for album designing, depending upon the package you select. For example, if you choose Wedding + Reception Candid Package, you can select 600 images for album.




Why should we choose photographs for album designing? Will you show us the album designs before printing and album making?


We believe that you are the right persons to select the pictures for your albums because it is your album and the contents of your album should be to your taste and wish. We shoot every picture with a purpose and every picture in your album will have a meaning. Moreover, on completion of designing, all the designs will be mailed to you for approval. Changes or corrections if needed will be incorporated and the final output will be 'Your Imaginations to Images'. We breathe photography every second and every album is our baby, hence, we take utmost care to deliver the best at cost effective prices. “"We believe that our business grows only because of satisfied clients, when they refer our work to others"”.




Do you outsource album designing and video editing to 3rd parties?


The most important advantage and benefit you get when you select our photography & videography services is all our album designing and video editing work is done in house, in our own office by real experienced graphic designers and video editors. Hence, you are welcome to our office in working hours and personally do the corrections and enhancement to albums and videos (This is very important, because, you need to experience 'Feel at Home' services, to get the final output as you imagined)




What is your delivery time of images, albums and videos?


DVD's containing all the images will be delivered to you, within 3 days from the date of the wedding. Then you have to select the photos for album and we assure you, we will show you the album designs in 14 days flat from the date we recieve the selected photo list. Your designed album will be made of natural pictures, black & white images and special effects pictures creatively designed by experienced designers. On approval of designs, we will deliver the finished album books in 4 days.





To reserve your place on one these programmes contact us.

David Klewin

t. +44 (0)1249 713850
m. +44 (0)7864 396910
 

Future Learning UK

Cheviot House, High St, Corsham, Wilts SN13 0HF UK

 

Sathyanathan Menon

m. +971 50 6255968

 

PO Box 2036

United Arab Emirates

Essential Skills Courses for On-Boarders:
(click on the titles below for more information)

Programme consists of 2 FULL DAY sessions. Study breaks between modules allow individuals to share experience.  NOTE: Certificate of attendance upon completion

SKILLS OF CUSTOMER SERVICE


Skills of Customer Service Modules and content included in this course: Service and You
An introductory session to establish a baseline for the other Customer Service modules

  • So... what's in front of you?
  • Your customers' needs, wants and expectations.
  • Material v personal service
  • The lifetime value of your customers
  • Personal service strengths & opportunities
Face-to-Face Service Skills - 1 Learn how to create a great first impression and connect with your customers
  • First impressions
  • Welcoming your customers - the 6 essentials
  • Positive communication and body language
  • Connecting with your customers
  • Skills practice
Asking for What You Want Learn how to apply the skill of asking the right questions to get what you want
  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises
Communication Skills Learn how to communicate effectively face-to-face with others
  • The communication process
  • Identifying commen problems
  • Principles for effective communication
  • Key face-to-face communication skills
  • Skills practice
Body Language Learn how to read the key non-verbal signals in other people
  • Actions speak louder than words?
  • Benefits of developing self-awareness
  • Recognising key signals and clusters
  • A quick word of warning!
  • Practical exercises
Handling Conflict Learn how to recongise and handle conflict with others
  • Conflict and you
  • The 5 main sources
  • The impact of values and 'triggers'
  • 5 options for responding to conflict
  • Useful tools and techniques
Face-to-Face Service Skills - 2 Learn how to recognise, build rapport and relate to different customer types
  • Being attentive - ostrich or meerkat?
  • Building rapport quickly with your customers
  • Listening and questioning skills
  • Recognising and responding to customer types
  • Skills practice
The Customer Service Game An interactive team-based exercise to either introduce or review the key service principles covered in these sessions
  • Introducing the session
  • Playing the customer service game in teams
  • Overcoming the common service pitfalls
  • Highlighting and sharing best practice tips
  • Identifying next steps
COST (AED) - 1,500 Certificate of attendance on completion




SALES SKILLS


Sales Skills Modules and content included in this course: Winning & Keeping Customers
Learn how to be the kind of person customers like to buy from

  • Something to think about!
  • The greatest business secret in the world
  • The 'better than selling' principle
  • The only 2 things customers ever buy
  • 5 sure-fire ways to keep them coming back
Establishing Customer Needs Learn how to identify real customer needs through effective questioning and listening
  • Questioning style
  • 6 approaches to questioning technique
  • Qualifying and confirming customer interest
  • Active listening skills
  • Skills practice
Presenting your Product or Service Learn how to personalise your sales pitch and match customers needs with the right information about your product or service
  • Using positive language
  • Features tell, benefits sell
  • Using emotive words in your sales pitch
  • Personalising your pitch to the customer
  • Skills practice
Influencing Buying Decisions Learn how proven strategies can influence your customers to make that purchasing decision
  • Different types of buying bahaviour
  • The 5 stages of the buying decision process
  • Potent influencing strategies
  • Adopting these principles in your business
  • Practical activities and discussion
Asking for What You Want Learn how to apply the skill of asking the right questions to get what you want
  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises
Succesful Face-to-Face Selling Learn how to drive sales by delivering great service to your customers
  • The C.L.O.S.E. technique
  • Questioning - customer needs and wants
  • Talking benefits not features
  • Add-on sales and service opportunities
  • Developing your product knowledge
Handling Objections Learn how to recognise, manage and move on from sales objections and concerns
  • What is an objection and why do they occur?
  • Do's and don'ts of dealing with objections
  • 4 steps to managing objections confidently
  • Typical objections and potential answers
  • Skills practice
Prospecting Learn how to build a pipeline of sales opportunities through developing your lead generation techniques
  • Bursting the myths of prospecting
  • Get a winning attitude to prospecting
  • Setting SMART objectives
  • Identify targets and target markets with the 80/20 rule in mind
  • Using more innovative ways to build your pipeline
COST (AED) - 1,500 Certificate of attendance on completion





TELEPHONE SKILLS


Telephone Skills Modules and content included in this course: Service and You
An introductory session to establish a baseline for the other Customer Service modules

  • So... what's in front of you?
  • Your customers' needs, wants and expectations.
  • Material v personal service
  • The lifetime value of your customers
  • Personal service strengths & opportunities
Telephone Service Skills - 1 Learn how to confidently handle telephone contact with your customers
  • The 8 great telephone hates
  • Powerful greetings and closings
  • Handling calls - on hold; transferring; signposting
  • W.A.R.M. - taking control of your calls
  • Skills practice
Asking for What You Want Learn how to apply the skill of asking the right questions to get what you want
  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises
Opening the Outbound Sales Call Learn how to get through to key decision makers and present a positive first impression
  • Getting past Gatekeepers and voicemail
  • 4 steps to making a positive first impression
  • Do's and don'ts of opening a sales call
  • The 'hook' - gain attention; get to the next stage
  • Skills practice
Controlling the Conversation Learn how to take control of conversations using the key principles of transactional analysis
  • Taking a different approach
  • Recognising ego states
  • Understanding transactions
  • Tips for switching to 'adult' mode
  • Skills practice
Dealing with 'Difficult' People Learn how to positively handle those difficult people in your life
  • Why do we find some people 'difficult'?
  • The impact of our beliefs
  • The OK Corral
  • The 7 classic difficult types
  • L.E.A.P.S. model for responding effectively
Maximising Inbound Sales Calls Learn how to turn inbound inquiries into sales
  • Greeting the caller positively
  • Asking the right questions
  • Giving information the 'sells'
  • Asking for the business
  • Skills practice
Telephone Skills - 2 Learn how to communicate professionally with your customers over the phone
  • Your telephone voice personality
  • Voice mirroring
  • Using positive language
  • Handling the different types of caller
  • Skills practice
COST (AED) - 1,500 Certificate of attendance on completion




DIFFICULT OR COMPLAINING CUSTOMERS


Difficult or Complaining Customers Modules and content included in this course: Service and You
An introductory session to establish a baseline for the other Customer Service modules

  • So... what's in front of you?
  • Your customers' needs, wants and expectations.
  • Material v personal service
  • The lifetime value of your customers
  • Personal service strengths & opportunities
Difficult or Complaining Customers Learn how to handle unhappy customers - both face-to-face and over the phone
  • Beware the silent customer!
  • Top reasons why customers complain
  • The 'FIRSTCLASS' approach to resolving issues
  • Remaining composed and confident
  • Skills practice
Assertiveness - 1 Learn how to apply the techniques of assertive behaviour
  • The behaviour triangle
  • The 3 golden rules
  • Rights and assertiveness
  • Levels of assertion
  • Handling difficult situations & people
Handling Conflict Learn how to recongise and handle conflict with others
  • Conflict and you
  • The 5 main sources
  • The impact of values and 'triggers'
  • 5 options for responding to conflict
  • Useful tools and techniques
Dealing with 'Difficult' People Learn how to positively handle those difficult people in your life
  • Why do we find some people 'difficult'?
  • The impact of our beliefs
  • The OK Corral
  • The 7 classic difficult types
  • L.E.A.P.S. model for responding effectively
Body Language Learn how to read the key non-verbal signals in other people
  • Actions speak louder than words?
  • Benefits of developing self-awareness
  • Recognising key signals and clusters
  • A quick word of warning!
  • Practical exercises
Asking for What You Want Learn how to apply the skill of asking the right questions to get what you want
  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises
Assertiveness - 2 Learn how to apply more techniques for personal assertiveness
  • Negotiating assertively
  • Saying 'No' and persistent requesters
  • Giving and receiving criticism
  • Handling aggression & non-assertion in others
  • Skills practice
COST (AED) - 1,500 Certificate of attendance on completion





Customise these courses

All of the above  programmes can be customised to be delivered in-company, either by us or by your own training L&D specialists. Alternatively, you can build your own courses matched to your own core competency framework, using this list of over 150 blended learning sessions - see them here (pdf below) or contact us for further information.                                                                

 

 


Fast-moving and interactive

Each programme provides highly effective broad based training and cuts quickly to the core of a topic to deliver focused learning and retention.



Skilfully delivered

Using powerful accelerated learning principles we provide participants with maximum returns for a minimal investment of time.

 

Expertly designed

Each programme is relevant, dynamic and hugely practical in delivery. The emphasis is firmly placed on the transfer of learning to where it really counts – back in the workplace.

Action centred

The themed programme modules conclude with a ‘personal commitment to action’ (PCA) course where participants reflect on the day and define the specific actions they commit to take before the next module. In addition all our programmes and courses contained within are CPD accredited.

 

Learning toolkit

Personalised “toolkit” folders are provided containing Creativedge's comprehensive learning guides to support and reinforce the learning from each 90 minute course. As the programmes unfold, this toolkit resource develops into a valuable source of information – packed with practical tips, tools & techniques.

ILM Qualifications

What?

As an ILM Approved Centre we have now made it even easier for your employees to achieve nationally recognised qualifications through our accessible 90 minute toolkit courses.

Why?

These qualifications deliver far more than just a name on a certificate. They allow your employees to build self- confidence, underline their ability and professionalism, and demonstrate potential for future progression in the organisation.

The opportunity to complete accredited training speaks volumes to both your employees and the outside world. It represents a powerful visible display of your organisation’s commitment to developing its people.

Benefits

Additional benefits of achieving qualifications through our 90 minute training courses are:

  • Accessible routes to qualification

  • No extended periods away from workplace

  • Incremental motivation in working toward a qualification

  • External recognition of learning achievement

  • Enhanced learning evaluation through assessment

  • Run as a bespoke programme or in mixed groups

  • Includes 12 months free ILM studying membership

How?

Creativedge currently offer the ILM qualifications overleaf through their 90 minute toolkit courses. Each qualification is achieved by the completion of the bite-size courses shown and the submission of one or more written assignments.

BOOK YOUR CREATIVEDGE TRAINING - Contact Us

CONTACT US

David Klewin

t. +44 (0)1249 713850
m. +44 (0)7864 396910
 

Future Learning UK

Cheviot House, High St, Corsham, Wilts SN13 0HF UK

 

Sathyanathan Menon

m. +971 50 6255968

 

PO Box 2036

United Arab Emirates

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