OPEN PROGRAMMES
 CERTIFIED ILM & CPD DEVELOPMENT PROGRAMMES NOW AVAILABLE

Easily create high-impact modular programmes by combining some of Creativedge's

most popular 90 minute courses

Development Programmes

One of the hottest & most attainable trends of 2018/9

As technology catches up, increased interactive functionality for virtual platforms is now a reality. Virtual classroom training is quickly gaining traction as being cost effective, less disruptive but equally effective than classroom training.

Both employers & employees see the benefit of logging on to attend a virtual session & discussion rather than travelling to an outside venue with the additional expenditure of time and money  for the same goal.  Watch this!


How is live virtual tutor-led training delivered?

 

We use the Adobe Connect Platform

Live immersive training delivery packed full of features including; breakout rooms, whiteboards, polls, games and more…

Easy to Access

There are no slow downloads or software to install. Simply access the course from any web browser and start learning. Courses can also be easily accessed via mobile apps using your smartphone or tablet device.

High Quality Delivery

You receive the knowledge of our expert trainers backed up with interactive tools, engaging activities and high-quality user-friendly materials.

 

Interested ?

Book up for a live free trial now:

Free virtual taster session each month for anyone to attend and experience the virtual training in action.

 

Get back to us after your trial if you have any questions!

OPEN PROGRAMMES (can also be run as a customised in-company course)

Virtual Classroom Facilitator - Certified CPD

Develop the skills to deliver interactive and engaging virtual training

A programme of 6 modules (20 learning hours) plus 5 assignments (download full programme)

Cost (AED) 5,500 (including the final assessment)

To reserve your place on one this programme contact us.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Certified by CPD Programmes:
(click on the titles below for more information)

Each event consists of 5-9 FULL DAY sessions + an assessment day. Study breaks between modules to allow the learning to be embedded.  NOTE: Includes free ILM studying membership

Certified by ILM Qualifications:
(click on the titles below for more information)

LEADERSHIP DEVELOPMENT PROGRAMME


Leadership Development Programme PROGRAMME SCHEDULE & THEMES Day 1 - Leadership

  • 09.30 - 11.00 - Leadership
  • 11.30 - 13.00 - The Engaging Manager
  • 14.00 - 15.30 - Personal Effectiveness
  • 15.45 - 16.30 - Review & Actions
Day 2 - Leading for Results
  • 09.30 - 11.00 - Strategic Thinking
  • 11.30 - 13.00 - Setting Goals & Objectives
  • 14.00 - 15.30 - Decision Making
  • 15.45 - 16.30 - Review & Actions
Day 3 - Leading Change
  • 09.30 - 11.00 - Managing Change
  • 11.30 - 13.00 - Personal Accountability
  • 14.00 - 15.30 - Managing Projects
  • 15.45 - 16.30 - Review & Actions
Day 4 - Leading Teams
  • 09.30 - 11.00 - Motivating Others
  • 11.30 - 13.00 - Leading a Remote Team
  • 14.00 - 15.30 - Mentoring
  • 15.45 - 16.30 - Review & Actions
Day 5 - Powerful Communication
  • 09.30 - 11.00 - Emotional Intelligence
  • 11.30 - 13.00 - Powerful Persuasion
  • 14.00 - 15.30 - Challenging Conversations
  • 15.45 - 16.30 - Review & Actions
Day 6 - Leadership Development
  • 09.30 - 11.00 - Accelerate your Learning
  • 11.30 - 13.00 - Developing Resilience
  • 14.00 - 15.30 - Brand 'YOU'
  • 15.45 - 16.30 - Review & Actions
COST (AED) - 4,500 Certified by CPD Sessions and timings shown in all of these examples are for illustration purposes only. We can adapt them to meet specific client needs.




PROFESSIONAL SENIOR MANAGER PROGRAMME


Professional Senior Management Programme PROGRAMME SCHEDULE & THEMES Day 1 - Strategy

  • 09.30 - 11.00 - Strategic Thinking
  • 11.30 - 13.00 - Business Planning Tools
  • 14.00 - 15.30 - Setting Goals & Objectives
  • 15.45 - 16.30 - Review & Actions
Day 2 - Projects
  • 09.30 - 11.00 - Managing Projects
  • 11.30 - 13.00 - Managing Risk
  • 14.00 - 15.30 - Stakeholder Management
  • 15.45 - 16.30 - Review & Actions
Day 3 - Change
  • 09.30 - 11.00 - The 80/20 Principle
  • 11.30 - 13.00 - Managing Change
  • 14.00 - 15.30 - Problem Solving
  • 15.45 - 16.30 - Review & Actions
Day 4 - Finance
  • 09.30 - 11.00 - Shareholders & Managers
  • 11.30 - 13.00 - Business Finance & You
  • 14.00 - 15.30 - Understanding Accounts - 1
  • 15.45 - 16.30 - Review & Actions
Day 5 - Finance
  • 09.30 - 11.00 - Understanding Accounts - 2
  • 11.30 - 13.00 - Understanding Business Costs
  • 14.00 - 15.30 - Capital Investment Decisions
  • 15.45 - 16.30 - Review & Actions
Day 6 - Commercial Awareness
  • 09.30 - 15.30 - Business Simutation
  • 15.45 - 16.30 - Review & Actions
COST (AED) - 4,500 Certified by CPD Sessions and timings shown in all of these examples are for illustration purposes only. We can adapt them to meet specific client needs.





ILM LEVEL 4 AWARD IN LEADERSHIP & MANAGEMENT - OPTION 1


ILM Level 4 Award in Leadership & Management - Option 1 SUITABLE FOR - Practicing and aspiring middle managers 8 SESSIONS

  • Developing Your People
  • Appraisal Skills
  • Interpersonal Skills
  • Managing Expectations
  • Challenging Conversations
  • Dealing with 'Difficult' People
  • Coaching
  • Running Effective 1-1 Reviews
ASSESSMENT - One Assignment (approximately 2000 words) COST (AED) - 6,000 Certified by ILM




ILM LEVEL 4 AWARD IN LEADERSHIP & MANAGEMENT - OPTION 2


ILM Level 4 Award in Leadership & Management - Option 2 SUITABLE FOR - Practicing and aspiring middle managers 8 SESSIONS

  • Business Finance & You
  • The Language of Finance
  • Understanding Accounts - 1
  • Budgeting Basics
  • Understanding Accounts - 2
  • Understanding Business Costs
  • Capital Investment Decisions
  • Shareholders & Managers
ASSESSMENT - Two Assignments (approximately 2000 words each) COST (AED) - 6,000 Certified by ILM




ILM LEVEL 5 AWARD IN LEADERSHIP & MANAGEMENT


ILM Level 5 Award in Leadership & Management SUITABLE FOR - Practicing and aspiring middle and senior managers 9 SESSIONS

  • Leadership
  • Emotional Intelligence
  • Strategic Thinking
  • The Engaging Manager
  • Powerful Persuasion
  • Mentoring
  • Developing a Prestentation
  • Presentation Delivery Skills
  • Facillitation Skills
ASSESSMENT - Two Assignments (approximately 2500 words each) COST (AED) - 6.250 Certified by ILM




ILM LEVEL 5 AWARD IN LEADERSHIP


ILM Level 5 Award in Leadership SUITABLE FOR - Practicing and aspiring middle and senior managers 8 SESSIONS

  • Leadership
  • Managing Change
  • Managing Performance
  • The Engaging Manager
  • Motivating Others
  • Influencing
  • Personal Accountability
  • Emotional Intelligence
ASSESSMENT - One Assignment (approximately 2000 words each) COST (AED) - 6,250 Certified by ILM





To reserve your place on one these programmes contact us.

LEADERSHIP DEVELOPMENT PROGRAMME


Leadership Development Programme PROGRAMME SCHEDULE & THEMES Day 1 - Leadership

  • 09.30 - 11.00 - Leadership
  • 11.30 - 13.00 - The Engaging Manager
  • 14.00 - 15.30 - Personal Effectiveness
  • 15.45 - 16.30 - Review & Actions
Day 2 - Leading for Results
  • 09.30 - 11.00 - Strategic Thinking
  • 11.30 - 13.00 - Setting Goals & Objectives
  • 14.00 - 15.30 - Decision Making
  • 15.45 - 16.30 - Review & Actions
Day 3 - Leading Change
  • 09.30 - 11.00 - Managing Change
  • 11.30 - 13.00 - Personal Accountability
  • 14.00 - 15.30 - Managing Projects
  • 15.45 - 16.30 - Review & Actions
Day 4 - Leading Teams
  • 09.30 - 11.00 - Motivating Others
  • 11.30 - 13.00 - Leading a Remote Team
  • 14.00 - 15.30 - Mentoring
  • 15.45 - 16.30 - Review & Actions
Day 5 - Powerful Communication
  • 09.30 - 11.00 - Emotional Intelligence
  • 11.30 - 13.00 - Powerful Persuasion
  • 14.00 - 15.30 - Challenging Conversations
  • 15.45 - 16.30 - Review & Actions
Day 6 - Leadership Development
  • 09.30 - 11.00 - Accelerate your Learning
  • 11.30 - 13.00 - Developing Resilience
  • 14.00 - 15.30 - Brand 'YOU'
  • 15.45 - 16.30 - Review & Actions
COST (AED) - 4,500 Certified by CPD Sessions and timings shown in all of these examples are for illustration purposes only. We can adapt them to meet specific client needs.




PROFESSIONAL SENIOR MANAGER PROGRAMME


Professional Senior Management Programme PROGRAMME SCHEDULE & THEMES Day 1 - Strategy

  • 09.30 - 11.00 - Strategic Thinking
  • 11.30 - 13.00 - Business Planning Tools
  • 14.00 - 15.30 - Setting Goals & Objectives
  • 15.45 - 16.30 - Review & Actions
Day 2 - Projects
  • 09.30 - 11.00 - Managing Projects
  • 11.30 - 13.00 - Managing Risk
  • 14.00 - 15.30 - Stakeholder Management
  • 15.45 - 16.30 - Review & Actions
Day 3 - Change
  • 09.30 - 11.00 - The 80/20 Principle
  • 11.30 - 13.00 - Managing Change
  • 14.00 - 15.30 - Problem Solving
  • 15.45 - 16.30 - Review & Actions
Day 4 - Finance
  • 09.30 - 11.00 - Shareholders & Managers
  • 11.30 - 13.00 - Business Finance & You
  • 14.00 - 15.30 - Understanding Accounts - 1
  • 15.45 - 16.30 - Review & Actions
Day 5 - Finance
  • 09.30 - 11.00 - Understanding Accounts - 2
  • 11.30 - 13.00 - Understanding Business Costs
  • 14.00 - 15.30 - Capital Investment Decisions
  • 15.45 - 16.30 - Review & Actions
Day 6 - Commercial Awareness
  • 09.30 - 15.30 - Business Simutation
  • 15.45 - 16.30 - Review & Actions
COST (AED) - 4,500 Certified by CPD Sessions and timings shown in all of these examples are for illustration purposes only. We can adapt them to meet specific client needs.





LEADERSHIP DEVELOPMENT PROGRAMME


Leadership Development Programme PROGRAMME SCHEDULE & THEMES Day 1 - Leadership

  • 09.30 - 11.00 - Leadership
  • 11.30 - 13.00 - The Engaging Manager
  • 14.00 - 15.30 - Personal Effectiveness
  • 15.45 - 16.30 - Review & Actions
Day 2 - Leading for Results
  • 09.30 - 11.00 - Strategic Thinking
  • 11.30 - 13.00 - Setting Goals & Objectives
  • 14.00 - 15.30 - Decision Making
  • 15.45 - 16.30 - Review & Actions
Day 3 - Leading Change
  • 09.30 - 11.00 - Managing Change
  • 11.30 - 13.00 - Personal Accountability
  • 14.00 - 15.30 - Managing Projects
  • 15.45 - 16.30 - Review & Actions
Day 4 - Leading Teams
  • 09.30 - 11.00 - Motivating Others
  • 11.30 - 13.00 - Leading a Remote Team
  • 14.00 - 15.30 - Mentoring
  • 15.45 - 16.30 - Review & Actions
Day 5 - Powerful Communication
  • 09.30 - 11.00 - Emotional Intelligence
  • 11.30 - 13.00 - Powerful Persuasion
  • 14.00 - 15.30 - Challenging Conversations
  • 15.45 - 16.30 - Review & Actions
Day 6 - Leadership Development
  • 09.30 - 11.00 - Accelerate your Learning
  • 11.30 - 13.00 - Developing Resilience
  • 14.00 - 15.30 - Brand 'YOU'
  • 15.45 - 16.30 - Review & Actions
COST (AED) - 4,500 Certified by CPD Sessions and timings shown in all of these examples are for illustration purposes only. We can adapt them to meet specific client needs.




PROFESSIONAL SENIOR MANAGER PROGRAMME


Professional Senior Management Programme PROGRAMME SCHEDULE & THEMES Day 1 - Strategy

  • 09.30 - 11.00 - Strategic Thinking
  • 11.30 - 13.00 - Business Planning Tools
  • 14.00 - 15.30 - Setting Goals & Objectives
  • 15.45 - 16.30 - Review & Actions
Day 2 - Projects
  • 09.30 - 11.00 - Managing Projects
  • 11.30 - 13.00 - Managing Risk
  • 14.00 - 15.30 - Stakeholder Management
  • 15.45 - 16.30 - Review & Actions
Day 3 - Change
  • 09.30 - 11.00 - The 80/20 Principle
  • 11.30 - 13.00 - Managing Change
  • 14.00 - 15.30 - Problem Solving
  • 15.45 - 16.30 - Review & Actions
Day 4 - Finance
  • 09.30 - 11.00 - Shareholders & Managers
  • 11.30 - 13.00 - Business Finance & You
  • 14.00 - 15.30 - Understanding Accounts - 1
  • 15.45 - 16.30 - Review & Actions
Day 5 - Finance
  • 09.30 - 11.00 - Understanding Accounts - 2
  • 11.30 - 13.00 - Understanding Business Costs
  • 14.00 - 15.30 - Capital Investment Decisions
  • 15.45 - 16.30 - Review & Actions
Day 6 - Commercial Awareness
  • 09.30 - 15.30 - Business Simutation
  • 15.45 - 16.30 - Review & Actions
COST (AED) - 4,500 Certified by CPD Sessions and timings shown in all of these examples are for illustration purposes only. We can adapt them to meet specific client needs.





David Klewin

t. +44 (0)1249 713850
m. +44 (0)7864 396910
 

Future Learning UK

Cheviot House, High St, Corsham, Wilts SN13 0HF UK

 

Sathyanathan Menon

m. +971 50 6255968

 

PO Box 2036

United Arab Emirates

To reserve your place on one these programmes contact us.

Essential Skills Courses for On-Boarders:
(click on the titles below for more information)

Programme consists of 2 FULL DAY sessions. Study breaks between modules allow individuals to share experience.  NOTE: Certificate of attendance upon completion

LEADERSHIP DEVELOPMENT PROGRAMME


Leadership Development Programme PROGRAMME SCHEDULE & THEMES Day 1 - Leadership

  • 09.30 - 11.00 - Leadership
  • 11.30 - 13.00 - The Engaging Manager
  • 14.00 - 15.30 - Personal Effectiveness
  • 15.45 - 16.30 - Review & Actions
Day 2 - Leading for Results
  • 09.30 - 11.00 - Strategic Thinking
  • 11.30 - 13.00 - Setting Goals & Objectives
  • 14.00 - 15.30 - Decision Making
  • 15.45 - 16.30 - Review & Actions
Day 3 - Leading Change
  • 09.30 - 11.00 - Managing Change
  • 11.30 - 13.00 - Personal Accountability
  • 14.00 - 15.30 - Managing Projects
  • 15.45 - 16.30 - Review & Actions
Day 4 - Leading Teams
  • 09.30 - 11.00 - Motivating Others
  • 11.30 - 13.00 - Leading a Remote Team
  • 14.00 - 15.30 - Mentoring
  • 15.45 - 16.30 - Review & Actions
Day 5 - Powerful Communication
  • 09.30 - 11.00 - Emotional Intelligence
  • 11.30 - 13.00 - Powerful Persuasion
  • 14.00 - 15.30 - Challenging Conversations
  • 15.45 - 16.30 - Review & Actions
Day 6 - Leadership Development
  • 09.30 - 11.00 - Accelerate your Learning
  • 11.30 - 13.00 - Developing Resilience
  • 14.00 - 15.30 - Brand 'YOU'
  • 15.45 - 16.30 - Review & Actions
COST (AED) - 4,500 Certified by CPD Sessions and timings shown in all of these examples are for illustration purposes only. We can adapt them to meet specific client needs.




PROFESSIONAL SENIOR MANAGER PROGRAMME


Professional Senior Management Programme PROGRAMME SCHEDULE & THEMES Day 1 - Strategy

  • 09.30 - 11.00 - Strategic Thinking
  • 11.30 - 13.00 - Business Planning Tools
  • 14.00 - 15.30 - Setting Goals & Objectives
  • 15.45 - 16.30 - Review & Actions
Day 2 - Projects
  • 09.30 - 11.00 - Managing Projects
  • 11.30 - 13.00 - Managing Risk
  • 14.00 - 15.30 - Stakeholder Management
  • 15.45 - 16.30 - Review & Actions
Day 3 - Change
  • 09.30 - 11.00 - The 80/20 Principle
  • 11.30 - 13.00 - Managing Change
  • 14.00 - 15.30 - Problem Solving
  • 15.45 - 16.30 - Review & Actions
Day 4 - Finance
  • 09.30 - 11.00 - Shareholders & Managers
  • 11.30 - 13.00 - Business Finance & You
  • 14.00 - 15.30 - Understanding Accounts - 1
  • 15.45 - 16.30 - Review & Actions
Day 5 - Finance
  • 09.30 - 11.00 - Understanding Accounts - 2
  • 11.30 - 13.00 - Understanding Business Costs
  • 14.00 - 15.30 - Capital Investment Decisions
  • 15.45 - 16.30 - Review & Actions
Day 6 - Commercial Awareness
  • 09.30 - 15.30 - Business Simutation
  • 15.45 - 16.30 - Review & Actions
COST (AED) - 4,500 Certified by CPD Sessions and timings shown in all of these examples are for illustration purposes only. We can adapt them to meet specific client needs.





TELEPHONE SKILLS


Telephone Skills Modules and content included in this course: Service and You
An introductory session to establish a baseline for the other Customer Service modules

  • So... what's in front of you?
  • Your customers' needs, wants and expectations.
  • Material v personal service
  • The lifetime value of your customers
  • Personal service strengths & opportunities
Telephone Service Skills - 1 Learn how to confidently handle telephone contact with your customers
  • The 8 great telephone hates
  • Powerful greetings and closings
  • Handling calls - on hold; transferring; signposting
  • W.A.R.M. - taking control of your calls
  • Skills practice
Asking for What You Want Learn how to apply the skill of asking the right questions to get what you want
  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises
Opening the Outbound Sales Call Learn how to get through to key decision makers and present a positive first impression
  • Getting past Gatekeepers and voicemail
  • 4 steps to making a positive first impression
  • Do's and don'ts of opening a sales call
  • The 'hook' - gain attention; get to the next stage
  • Skills practice
Controlling the Conversation Learn how to take control of conversations using the key principles of transactional analysis
  • Taking a different approach
  • Recognising ego states
  • Understanding transactions
  • Tips for switching to 'adult' mode
  • Skills practice
Dealing with 'Difficult' People Learn how to positively handle those difficult people in your life
  • Why do we find some people 'difficult'?
  • The impact of our beliefs
  • The OK Corral
  • The 7 classic difficult types
  • L.E.A.P.S. model for responding effectively
Maximising Inbound Sales Calls Learn how to turn inbound inquiries into sales
  • Greeting the caller positively
  • Asking the right questions
  • Giving information the 'sells'
  • Asking for the business
  • Skills practice
Telephone Skills - 2 Learn how to communicate professionally with your customers over the phone
  • Your telephone voice personality
  • Voice mirroring
  • Using positive language
  • Handling the different types of caller
  • Skills practice
COST (AED) - 1,500 Certificate of attendance on completion




DIFFICULT OR COMPLAINING CUSTOMERS


Difficult or Complaining Customers Modules and content included in this course: Service and You
An introductory session to establish a baseline for the other Customer Service modules

  • So... what's in front of you?
  • Your customers' needs, wants and expectations.
  • Material v personal service
  • The lifetime value of your customers
  • Personal service strengths & opportunities
Difficult or Complaining Customers Learn how to handle unhappy customers - both face-to-face and over the phone
  • Beware the silent customer!
  • Top reasons why customers complain
  • The 'FIRSTCLASS' approach to resolving issues
  • Remaining composed and confident
  • Skills practice
Assertiveness - 1 Learn how to apply the techniques of assertive behaviour
  • The behaviour triangle
  • The 3 golden rules
  • Rights and assertiveness
  • Levels of assertion
  • Handling difficult situations & people
Handling Conflict Learn how to recongise and handle conflict with others
  • Conflict and you
  • The 5 main sources
  • The impact of values and 'triggers'
  • 5 options for responding to conflict
  • Useful tools and techniques
Dealing with 'Difficult' People Learn how to positively handle those difficult people in your life
  • Why do we find some people 'difficult'?
  • The impact of our beliefs
  • The OK Corral
  • The 7 classic difficult types
  • L.E.A.P.S. model for responding effectively
Body Language Learn how to read the key non-verbal signals in other people
  • Actions speak louder than words?
  • Benefits of developing self-awareness
  • Recognising key signals and clusters
  • A quick word of warning!
  • Practical exercises
Asking for What You Want Learn how to apply the skill of asking the right questions to get what you want
  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises
Assertiveness - 2 Learn how to apply more techniques for personal assertiveness
  • Negotiating assertively
  • Saying 'No' and persistent requesters
  • Giving and receiving criticism
  • Handling aggression & non-assertion in others
  • Skills practice
COST (AED) - 1,500 Certificate of attendance on completion





Customise these courses

All of the above  programmes can be customised to be delivered in-company, either by us or by your own training L&D specialists. Alternatively, you can build your own courses matched to your own core competency framework, using this list of over 150 blended learning sessions - see them here (pdf below) or contact us for further information.                                                                

 

 


Fast-moving and interactive

Each programme provides highly effective broad based training and cuts quickly to the core of a topic to deliver focused learning and retention.



Skilfully delivered

Using powerful accelerated learning principles we provide participants with maximum returns for a minimal investment of time.

 

Expertly designed

Each programme is relevant, dynamic and hugely practical in delivery. The emphasis is firmly placed on the transfer of learning to where it really counts – back in the workplace.

Action centred

The themed programme modules conclude with a ‘personal commitment to action’ (PCA) course where participants reflect on the day and define the specific actions they commit to take before the next module. In addition all our programmes and courses contained within are CPD accredited.

 

Learning toolkit

Personalised “toolkit” folders are provided containing Creativedge's comprehensive learning guides to support and reinforce the learning from each 90 minute course. As the programmes unfold, this toolkit resource develops into a valuable source of information – packed with practical tips, tools & techniques.

ILM Qualifications

ILM_Logo_APPC_CMYK_Uncoated-768x732.jpg

What?

As an ILM Approved Centre we have now made it even easier for your employees to achieve nationally recognised qualifications through our accessible 90 minute toolkit courses.

Why?

These qualifications deliver far more than just a name on a certificate. They allow your employees to build self- confidence, underline their ability and professionalism, and demonstrate potential for future progression in the organisation.

The opportunity to complete accredited training speaks volumes to both your employees and the outside world. It represents a powerful visible display of your organisation’s commitment to developing its people.

Benefits

Additional benefits of achieving qualifications through our 90 minute training courses are:

  • Accessible routes to qualification

  • No extended periods away from workplace

  • Incremental motivation in working toward a qualification

  • External recognition of learning achievement

  • Enhanced learning evaluation through assessment

  • Run as a bespoke programme or in mixed groups

  • Includes 12 months free ILM studying membership

How?

Creativedge currently offer the ILM qualifications overleaf through their 90 minute toolkit courses. Each qualification is achieved by the completion of the bite-size courses shown and the submission of one or more written assignments.

BOOK YOUR CREATIVEDGE TRAINING - Contact Us

CONTACT US

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David Klewin

t. +44 (0)1249 713850
m. +44 (0)7864 396910
 

Future Learning UK

Cheviot House, High St, Corsham, Wilts SN13 0HF UK

 

Sathyanathan Menon

m. +971 50 6255968

 

PO Box 2036

United Arab Emirates