COMMUNICATION SKILLS

TRAINING SESSIONS

Writing Agendas & Minutes


Writing Agendas & Minutes Learn how to produce effective and professional documents.

  • Listening and summarising
  • Note taking techniques
  • Characteristics and types of minutes
  • Writing a meaningful agenda
  • Your role – before, during and after meetings




Writing Persuasively


Writing Persuasively Learn how to create written communications that convince, compel and sell.

  • Your writing – why, who and what?
  • The A.I.D.A. four-step structure
  • Involving your reader’s senses
  • Applying classic sales techniques to your writing
  • Punchy writing tips




Writing A Professional CV


Writing A Professional CV Learn how to produce a powerful career resume that gets noticed.

  • The real purpose of your CV?
  • Through the reader’s eyes – top things to avoid
  • Professional CV – content, layout and structure
  • Selecting powerful words and phrases
  • Getting started





Written Communication

Effective Email


Effective Email Learn how to make email work for you.

  • Do you need help with your email?
  • Creating electronic rapport
  • Subject lines, openings and closings
  • Communicating clearly and concisely
  • Netiquette




Writing Great Reports


Writing Great Reports Learn how to write persuasive and effective reports.

  • Buying groups – who to influence?
  • Getting started quickly and painlessly
  • Additions that make the difference
  • Structures to influence and persuade
  • Layout tips to help your reader




Essential Business Punctuation


Essential Business Punctuation Learn how to spot and correct common punctuation mistakes…

  • Why punctuation matters
  • Commas, colons, dashes and hyphens explained
  • The dreaded apostrophe
  • Capital letters, lists and other style points
  • Common punctuation errors and how to fix them





Body Language


Body Language Learn how to read the key non-verbal signals in other people.

  • Actions speak louder than words?
  • Benefits of developing self-awareness
  • Recognising key signals and clusters
  • A quick word of warning!
  • Practical exercises




Dealing With 'Difficult' People


Dealing With ‘Difficult’ People Learn how to positively handle those difficult people in your life.

  • Why do we find some people ‘difficult’?
  • The impact of our beliefs
  • The OK Corral
  • The 7 classic difficult types
  • L.E.A.P.S. model for responding effectively




Thinking On The Spot


Thinking On The Spot Learn how to think on your feet and respond to questions with confidence, clarity and credibility…

  • Quick thinking on the spot – why and when?
  • Responding to difficult questions
  • The 4 steps to giving a positive response
  • Top tactics for structuring your answers
  • Skills practice




Developing a Presentation


Developing a Presentation Learn how to create engaging and effective presentations.

  • The 5W’s of preparation
  • Developing presentation content
  • Structuring your presentation
  • Timings and visual aids
  • Practical application




Networking


Networking Learn how to be a professional networker at business events.

  • Networking – it’s not just what you know
  • Meeting, greeting and approaching
  • Making a powerful introduction
  • Networking etiquette and tips
  • Skills practice




Handling Internal Politics


Handling Internal Politics Learn how to successfully navigate the minefield of office politics.

  • Understanding ‘politics’ in organisations
  • Political animals
  • Underlying motives
  • Beliefs and behaviour
  • Playing the game… but with your rules




Interpersonal Skills


Interpersonal Skills Learn how to apply the most powerful communication skills.

  • VAK – how we communicate
  • Quick ways to sharpen up rapport
  • The 5 levels of listening
  • Questioning technique
  • Skills practice




Feedback


Feedback Learn how to deliver effective performance feedback.

  • The 4 types of feedback
  • Activity: the feedback loop
  • Hallmarks of good and poor feedback
  • Model for constructive feedback
  • Skills practice




Stay Safe (look out for safety)


Stay Safe (look out for safety) Learn how to engage in safety conversations…

  • Why care about the safety of others?
  • Make a difference – be accountable
  • Your power and influence
  • How to positively raise a concern
  • Skills Practice





Effective Email


Effective Email Learn how to make email work for you.

  • Do you need help with your email?
  • Creating electronic rapport
  • Subject lines, openings and closings
  • Communicating clearly and concisely
  • Netiquette




Writing Great Reports


Writing Great Reports Learn how to write persuasive and effective reports.

  • Buying groups – who to influence?
  • Getting started quickly and painlessly
  • Additions that make the difference
  • Structures to influence and persuade
  • Layout tips to help your reader




Essential Business Punctuation


Essential Business Punctuation Learn how to spot and correct common punctuation mistakes…

  • Why punctuation matters
  • Commas, colons, dashes and hyphens explained
  • The dreaded apostrophe
  • Capital letters, lists and other style points
  • Common punctuation errors and how to fix them





Writing Agendas & Minutes


Writing Agendas & Minutes Learn how to produce effective and professional documents.

  • Listening and summarising
  • Note taking techniques
  • Characteristics and types of minutes
  • Writing a meaningful agenda
  • Your role – before, during and after meetings




Writing Persuasively


Writing Persuasively Learn how to create written communications that convince, compel and sell.

  • Your writing – why, who and what?
  • The A.I.D.A. four-step structure
  • Involving your reader’s senses
  • Applying classic sales techniques to your writing
  • Punchy writing tips




Writing A Professional CV


Writing A Professional CV Learn how to produce a powerful career resume that gets noticed.

  • The real purpose of your CV?
  • Through the reader’s eyes – top things to avoid
  • Professional CV – content, layout and structure
  • Selecting powerful words and phrases
  • Getting started





Writing for Results


Writing for Results Learn how to write documents that get the results you want.

  • Image and transactional analysis
  • What is the aim of your document?
  • Structuring your ideas
  • Writing powerful subject lines for emails
  • Using positive language




Essential Business Grammar


Essential Business Grammar Learn how to spot and correct common grammar mistakes…

  • Parts of speech – the terms you need to know
  • Active and passive verbs
  • How to construct sentences for clarity and impact
  • The most common grammar mistakes and how to fix them
  • Using Word® tools to check your work




Writing Readable Documents


Writing Readable Documents Learn how to make your documents easy to read and understand.

  • Necessary, specific and active words
  • Sentence length
  • Bullet points and parallelism
  • Paragraphs and headings
  • Bringing facts and figures alive





Digital Learning Guides

 

Participants receive a high-quality and comprehensive learning guide to support and reinforce each 90 minute course.

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