COMMUNICATION SKILLS

TRAINING SESSIONS

Assertiveness - 1


Assertiveness – 1 Learn how to apply the techniques of assertive behaviour.

  • The behaviour triangle
  • The 3 golden rules
  • Rights and assertiveness
  • Levels of assertion
  • Handling difficult situations and people




Building Positive Relationships


Building Positive Relationships Learn how to flex communication to enhance relationships with others.

  • The communication-style model
  • Identifying your own style preferences
  • Style strengths and limitations
  • Recognising opportunities for conflict
  • Flexing style to enhance communication




Presentation Delivery Skills


Presentation Delivery Skills Learn how to confidently deliver a presentation with impact.

  • Effective presenter checklist
  • Practical sessions – presentation delivery
  • Individual feedback
  • Presentation delivery techniques
  • Personal action planning




Powerful Persuasion


Powerful Persuasion Learn how to become more persuasive with others.

  • Influence or persuasion?
  • How does persuasion work?
  • Persuasive communication
  • Techniques to enhance persuasion
  • Skills practice




Negotiation - 1


Negotiation – 1 Learn how to negotiate effective outcomes with others.

  • Everything is negotiable?
  • The negotiation arena
  • Negotiation exercise
  • Your negotiator profile
  • Skills practice




Asking For What You Want


Asking For What You Want Learn how to apply the skill of asking the right questions to get what you want

  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises




Handling Conflict


Handling Conflict Learn how to recognise and handle conflict with others.

  • Conflict and you
  • The 5 main sources
  • The impact of values and ‘triggers’
  • 5 options for responding to conflict
  • Useful tools and techniques




Diversity Awareness


Diversity Awareness Learn how to recognise and embrace the value of diversity at work.

  • What is diversity and equality?
  • The same difference
  • The 6 strands of equality
  • Prejudice, stereotyping, discrimination
  • Practical activities




Networking Remotely


Networking Remotely Learn how to develop the skills to network effectively online…

  • Identify your goals and network online with purpose
  • Find ‘your crowd’ and establish the right networks for you
  • Make meaningful online connections
  • Make a positive impression online
  • Explore some easy, proactive ways of raising your profile online




Introduction to NLP


Introduction to NLP Learn how to apply the principles of NLP to enhance your personal success.

  • The what, when, where and why of NLP
  • The human communication model
  • Assess your own preference system
  • Setting powerful personal goals
  • Apply principles to your own relationships





Assertiveness - 2


Assertiveness – 2 Learn how to apply more techniques for personal assertiveness.

  • Negotiating assertively
  • Saying ‘No’ and persistent requesters
  • Giving and receiving criticism
  • Handling aggression & non-assertion in others
  • Skills practice




Communication Skills


Communication Skills Learn how to communicate effectively face-face with others.

  • The communication process
  • Identifying common problems
  • Principles for effective communication
  • Key face-to-face communication skills
  • Skills practice




Presentations - Advanced (2 hours)


Presentations – Advanced (2 hours) Learn how to refine your presentation technique and build credibility.

  • Effective presenter checklist
  • Practical sessions – presentation delivery
  • Individual feedback
  • Building your credibility
  • Facilitating a Q & A session




Team Briefing


Team Briefing Learn how to develop and deliver great team briefing sessions.

  • The need for effective team briefing
  • The 4P’s – team brief content
  • Structure of the briefing session
  • Encouraging feedback and involvement
  • Practice applying the skills




Negotiation - 2


Negotiation – 2 Learn how to apply more principles for effective negotiation.

  • The 4 phases in the negotiation process
  • Exploring the 4 phases
  • Creating the right environment
  • Reading the signals
  • Tactics – the games people play




Controlling Conversations


Controlling Conversations Learn how to take control of conversations using the key principles of transactional analysis …

  • Taking a different approach
  • Recognising ego states
  • Understanding transactions
  • Tips for switching to ‘adult’ mode
  • Skills practice




Influencing


Influencing Learn how to develop your personal influence with others.

  • What influences you?
  • Influence activity
  • Power and influence
  • The 4C styles of influence
  • Actions: your circles of influence




Facilitation Skills (2 hours)


Facilitation Skills (2 hours) Learn how to confidently facilitate a group discussion.

  • The role of facilitator?
  • Facilitation – essential do’s and don’ts
  • The 4P’s and facilitation process
  • Dealing with awkward situations
  • Skills practice




Power-Up Your Communication


Power-Up Your Communication Learn how to strengthen your skills as a communicator and get heard…

  • Communicating with more power
  • Exploring the 4 dominant Social Styles
  • The 6 rules of a power phrase
  • Identifying poison phrases
  • Practical exercises





Body Language


Body Language Learn how to read the key non-verbal signals in other people.

  • Actions speak louder than words?
  • Benefits of developing self-awareness
  • Recognising key signals and clusters
  • A quick word of warning!
  • Practical exercises




Dealing With 'Difficult' People


Dealing With ‘Difficult’ People Learn how to positively handle those difficult people in your life.

  • Why do we find some people ‘difficult’?
  • The impact of our beliefs
  • The OK Corral
  • The 7 classic difficult types
  • L.E.A.P.S. model for responding effectively




Thinking On The Spot


Thinking On The Spot Learn how to think on your feet and respond to questions with confidence, clarity and credibility…

  • Quick thinking on the spot – why and when?
  • Responding to difficult questions
  • The 4 steps to giving a positive response
  • Top tactics for structuring your answers
  • Skills practice




Developing a Presentation


Developing a Presentation Learn how to create engaging and effective presentations.

  • The 5W’s of preparation
  • Developing presentation content
  • Structuring your presentation
  • Timings and visual aids
  • Practical application




Networking


Networking Learn how to be a professional networker at business events.

  • Networking – it’s not just what you know
  • Meeting, greeting and approaching
  • Making a powerful introduction
  • Networking etiquette and tips
  • Skills practice




Handling Internal Politics


Handling Internal Politics Learn how to successfully navigate the minefield of office politics.

  • Understanding ‘politics’ in organisations
  • Political animals
  • Underlying motives
  • Beliefs and behaviour
  • Playing the game… but with your rules




Interpersonal Skills


Interpersonal Skills Learn how to apply the most powerful communication skills.

  • VAK – how we communicate
  • Quick ways to sharpen up rapport
  • The 5 levels of listening
  • Questioning technique
  • Skills practice




Feedback


Feedback Learn how to deliver effective performance feedback.

  • The 4 types of feedback
  • Activity: the feedback loop
  • Hallmarks of good and poor feedback
  • Model for constructive feedback
  • Skills practice




Stay Safe (look out for safety)


Stay Safe (look out for safety) Learn how to engage in safety conversations…

  • Why care about the safety of others?
  • Make a difference – be accountable
  • Your power and influence
  • How to positively raise a concern
  • Skills Practice





Written Communication

Assertiveness - 1


Assertiveness – 1 Learn how to apply the techniques of assertive behaviour.

  • The behaviour triangle
  • The 3 golden rules
  • Rights and assertiveness
  • Levels of assertion
  • Handling difficult situations and people




Building Positive Relationships


Building Positive Relationships Learn how to flex communication to enhance relationships with others.

  • The communication-style model
  • Identifying your own style preferences
  • Style strengths and limitations
  • Recognising opportunities for conflict
  • Flexing style to enhance communication




Presentation Delivery Skills


Presentation Delivery Skills Learn how to confidently deliver a presentation with impact.

  • Effective presenter checklist
  • Practical sessions – presentation delivery
  • Individual feedback
  • Presentation delivery techniques
  • Personal action planning




Powerful Persuasion


Powerful Persuasion Learn how to become more persuasive with others.

  • Influence or persuasion?
  • How does persuasion work?
  • Persuasive communication
  • Techniques to enhance persuasion
  • Skills practice




Negotiation - 1


Negotiation – 1 Learn how to negotiate effective outcomes with others.

  • Everything is negotiable?
  • The negotiation arena
  • Negotiation exercise
  • Your negotiator profile
  • Skills practice




Asking For What You Want


Asking For What You Want Learn how to apply the skill of asking the right questions to get what you want

  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises




Handling Conflict


Handling Conflict Learn how to recognise and handle conflict with others.

  • Conflict and you
  • The 5 main sources
  • The impact of values and ‘triggers’
  • 5 options for responding to conflict
  • Useful tools and techniques




Diversity Awareness


Diversity Awareness Learn how to recognise and embrace the value of diversity at work.

  • What is diversity and equality?
  • The same difference
  • The 6 strands of equality
  • Prejudice, stereotyping, discrimination
  • Practical activities




Networking Remotely


Networking Remotely Learn how to develop the skills to network effectively online…

  • Identify your goals and network online with purpose
  • Find ‘your crowd’ and establish the right networks for you
  • Make meaningful online connections
  • Make a positive impression online
  • Explore some easy, proactive ways of raising your profile online




Introduction to NLP


Introduction to NLP Learn how to apply the principles of NLP to enhance your personal success.

  • The what, when, where and why of NLP
  • The human communication model
  • Assess your own preference system
  • Setting powerful personal goals
  • Apply principles to your own relationships





Assertiveness - 1


Assertiveness – 1 Learn how to apply the techniques of assertive behaviour.

  • The behaviour triangle
  • The 3 golden rules
  • Rights and assertiveness
  • Levels of assertion
  • Handling difficult situations and people




Building Positive Relationships


Building Positive Relationships Learn how to flex communication to enhance relationships with others.

  • The communication-style model
  • Identifying your own style preferences
  • Style strengths and limitations
  • Recognising opportunities for conflict
  • Flexing style to enhance communication




Presentation Delivery Skills


Presentation Delivery Skills Learn how to confidently deliver a presentation with impact.

  • Effective presenter checklist
  • Practical sessions – presentation delivery
  • Individual feedback
  • Presentation delivery techniques
  • Personal action planning




Powerful Persuasion


Powerful Persuasion Learn how to become more persuasive with others.

  • Influence or persuasion?
  • How does persuasion work?
  • Persuasive communication
  • Techniques to enhance persuasion
  • Skills practice




Negotiation - 1


Negotiation – 1 Learn how to negotiate effective outcomes with others.

  • Everything is negotiable?
  • The negotiation arena
  • Negotiation exercise
  • Your negotiator profile
  • Skills practice




Asking For What You Want


Asking For What You Want Learn how to apply the skill of asking the right questions to get what you want

  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises




Handling Conflict


Handling Conflict Learn how to recognise and handle conflict with others.

  • Conflict and you
  • The 5 main sources
  • The impact of values and ‘triggers’
  • 5 options for responding to conflict
  • Useful tools and techniques




Diversity Awareness


Diversity Awareness Learn how to recognise and embrace the value of diversity at work.

  • What is diversity and equality?
  • The same difference
  • The 6 strands of equality
  • Prejudice, stereotyping, discrimination
  • Practical activities




Networking Remotely


Networking Remotely Learn how to develop the skills to network effectively online…

  • Identify your goals and network online with purpose
  • Find ‘your crowd’ and establish the right networks for you
  • Make meaningful online connections
  • Make a positive impression online
  • Explore some easy, proactive ways of raising your profile online




Introduction to NLP


Introduction to NLP Learn how to apply the principles of NLP to enhance your personal success.

  • The what, when, where and why of NLP
  • The human communication model
  • Assess your own preference system
  • Setting powerful personal goals
  • Apply principles to your own relationships





Assertiveness - 1


Assertiveness – 1 Learn how to apply the techniques of assertive behaviour.

  • The behaviour triangle
  • The 3 golden rules
  • Rights and assertiveness
  • Levels of assertion
  • Handling difficult situations and people




Building Positive Relationships


Building Positive Relationships Learn how to flex communication to enhance relationships with others.

  • The communication-style model
  • Identifying your own style preferences
  • Style strengths and limitations
  • Recognising opportunities for conflict
  • Flexing style to enhance communication




Presentation Delivery Skills


Presentation Delivery Skills Learn how to confidently deliver a presentation with impact.

  • Effective presenter checklist
  • Practical sessions – presentation delivery
  • Individual feedback
  • Presentation delivery techniques
  • Personal action planning




Powerful Persuasion


Powerful Persuasion Learn how to become more persuasive with others.

  • Influence or persuasion?
  • How does persuasion work?
  • Persuasive communication
  • Techniques to enhance persuasion
  • Skills practice




Negotiation - 1


Negotiation – 1 Learn how to negotiate effective outcomes with others.

  • Everything is negotiable?
  • The negotiation arena
  • Negotiation exercise
  • Your negotiator profile
  • Skills practice




Asking For What You Want


Asking For What You Want Learn how to apply the skill of asking the right questions to get what you want

  • Achieving more: questions are the answer!
  • The key secrets in asking for what you want
  • Magic rules of using questions to influence
  • Putting it into action
  • Practical exercises




Handling Conflict


Handling Conflict Learn how to recognise and handle conflict with others.

  • Conflict and you
  • The 5 main sources
  • The impact of values and ‘triggers’
  • 5 options for responding to conflict
  • Useful tools and techniques




Diversity Awareness


Diversity Awareness Learn how to recognise and embrace the value of diversity at work.

  • What is diversity and equality?
  • The same difference
  • The 6 strands of equality
  • Prejudice, stereotyping, discrimination
  • Practical activities




Networking Remotely


Networking Remotely Learn how to develop the skills to network effectively online…

  • Identify your goals and network online with purpose
  • Find ‘your crowd’ and establish the right networks for you
  • Make meaningful online connections
  • Make a positive impression online
  • Explore some easy, proactive ways of raising your profile online




Introduction to NLP


Introduction to NLP Learn how to apply the principles of NLP to enhance your personal success.

  • The what, when, where and why of NLP
  • The human communication model
  • Assess your own preference system
  • Setting powerful personal goals
  • Apply principles to your own relationships





Digital Learning Guides

 

Participants receive a high-quality and comprehensive learning guide to support and reinforce each 90 minute course.

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